At Ghoghnoos (“we,” “our,” “us”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (ghoghnoos.com) and use our services. By accessing or using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by third-party payment processors)
- Membership details (e.g., Eco Experience or VIP Experience)
b. Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Referring website or source
- Browsing behavior on our website
c. Cookies and Tracking Technologies
We use cookies, beacons, and similar technologies to improve your browsing experience, analyze website traffic, and tailor our services.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To process ticket purchases, manage memberships, and provide event updates.
- Communication: To send newsletters, promotional offers, and respond to your inquiries.
- Personalization: To customize your experience and recommend relevant events or memberships.
- Compliance: To comply with legal obligations and enforce our Terms and Conditions.
3. Information Sharing and Disclosure
We do not sell your personal information. However, we may share your information with:
- Service Providers: Such as payment processors, event organizers, and technical support providers.
- Legal Authorities: When required to comply with legal obligations or to protect our rights.
- Third-Party Tools: For functionalities like seat selection (e.g., Seats.io).
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed, we securely delete or anonymize it.
5. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Objection: Object to the processing of your personal data.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at contact@ghoghnoos.com.
6. Data Security
We implement robust security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking
Our website uses cookies to:
- Recognize repeat visitors
- Store user preferences
- Analyze site traffic
You can manage your cookie preferences through your browser settings. For more details, visit our Cookie Policy.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.
By using our website, you agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described above.
